Case studies

Outcomes, not aesthetics.

A selection of gamification engagements across SaaS, DTC, fintech, and iGaming. Numbers verified with client analytics.

B2B SaaS

Gamification lifted SaaS retention 42%

Mid-market analytics platform with 9% monthly churn and an onboarding completion rate under 40%.

+42%
Retention
+71%
Onboarding completion
+58%
Weekly active users
DTC eCommerce

Gamified lead funnels: +65% conversion

Paid traffic landed on static product pages with a 1.4% conversion rate and weak email capture.

+65%
Conversion
+312%
Email capture
-41%
CPA
iGaming

Mission systems that lifted player LTV by 28%

Mature operator facing flat LTV and rising acquisition costs in a saturated EU market.

+28%
Player LTV
+33%
30-day retention
+52%
Bonus efficiency
Fashion eCommerce

Loyalty economy: repeat purchase +37%

Discount-driven loyalty program eroding margins without lifting frequency.

+37%
Repeat purchase
+19%
Avg. order value
+11pts
Margin recovery
Consumer Fintech

Streak onboarding lifted activation 51%

New users completed signup but failed to fund accounts within 14 days.

+51%
Activation
+44%
Funded accounts
+29%
D30 retention
EdTech

Course completion lifted from 12% to 47%

A subscription learning platform serving 180k learners saw industry-typical 12% completion and 6.8% monthly churn.

+292%
Course completion
-46%
Monthly churn
+2.3x
Avg. sessions/wk
Fitness & Wellness

Behavioral loops doubled daily active users

A consumer fitness app had strong installs but DAU/MAU stuck at 11%, with 70% of users disengaging after week two.

11% → 23%
DAU/MAU
+62%
Week-4 retention
+3.1
Workouts/user/wk
Banking

Savings quests grew deposits 34% YoY

A retail bank's mobile app drove transactions but failed at long-term savings behavior; only 18% of customers used savings tools.

+34%
Avg. deposit balance
18% → 51%
Savings tool adoption
+27%
Cross-sell rate
HR & Employee Engagement

Recognition system cut voluntary attrition 31%

A 6,400-employee manufacturer faced 22% voluntary attrition and a disengaged frontline workforce after two acquisitions.

-31%
Voluntary attrition
+24 pts
eNPS
-19%
Safety incidents
Airlines & Travel

Status game lifted ancillary revenue 22%

A mid-haul carrier's loyalty program was an undifferentiated points bank; tier members were inactive between flights.

+22%
Ancillary revenue/pax
+3.4x
Loyalty engagement
+47%
Partner card spend
Retail

Omnichannel club lifted repeat visits 38%

A 140-store specialty retailer struggled to connect online and in-store behavior; repeat visit rate had declined four quarters in a row.

+38%
Repeat visits
+2.6x
Omnichannel customers
+14%
AOV
Web3 & Community

Reputation system 5x'd active contributors

A Web3 protocol with 90k token holders had only ~600 weekly contributors and a community dominated by speculators.

600 → 3,100
Weekly contributors
+218%
Governance participation
-44%
Speculative churn
iGaming

Mission-led VIP track raised LTV 39%

An operator's VIP program ran on opaque host discretion, leading to inconsistent treatment and a 14% quarterly VIP churn.

+39%
VIP LTV
14% → 7%
VIP churn
+61%
Bonus efficiency
B2B SaaS

Adoption quests drove 28% expansion revenue lift

A project management SaaS had strong logo retention but flat seat expansion; only 23% of accounts adopted more than three modules.

+28%
Expansion revenue
23% → 58%
Multi-module adoption
108% → 124%
NRR
eCommerce

Spin-to-win funnel grew CVR 73%

A homeware DTC brand burned paid budget on a 1.9% landing-page CVR with weak email capture and high bounce.

+73%
Landing CVR
+264%
Email capture
-38%
CPA
Healthcare

Medication adherence rose from 54% to 81%

A chronic-care platform serving 240k patients struggled with poor medication adherence, driving avoidable hospitalizations and payer penalties.

54% → 81%
Medication adherence
-29%
Avoidable admissions
+38 pts
Patient NPS
Insurance

Policyholder app usage grew 3.4×

A P&C insurer's app was used 1.1 times/year per policyholder — almost exclusively for claims — destroying any chance of cross-sell.

+3.4×
App sessions/yr
+41%
Cross-sell rate
-12%
Claim frequency
Automotive

Test-drive conversion lifted 47%

An EV brand's configurator drove traffic but only 6% of configurators converted to booked test drives, with weak first-party data capture.

+47%
Test-drive bookings
6% → 14%
Lead-to-booking
+5.8×
First-party data points/lead
Telecom

Prepaid ARPU rose 19% in two quarters

A prepaid telecom in three emerging markets faced 28% quarterly subscriber churn and a price-driven race to the bottom on top-ups.

+19%
ARPU
28% → 17%
Quarterly churn
+212%
Referral acquisitions
Media & Publishing

Subscription churn cut by 36%

A digital news publisher with 410k subscribers hit a churn wall at month 4 as the post-promo price kicked in.

-36%
Subscription churn
+71%
Avg. sessions/wk
+24 pts
Post-promo retention
Food Delivery

Order frequency lifted 2.1× per active user

A food-delivery marketplace battled aggressive competitors with coupon wars; repeat order frequency had stalled at 1.7/month.

1.7 → 3.6
Orders/user/mo
-34%
Promo cost per order
+28%
Restaurant partner GMV
Real Estate

Qualified buyer leads up 88%

A regional brokerage's listing site produced volume but low-intent leads; agents wasted hours on unqualified inquiries.

+88%
Qualified leads
+54%
Lead-to-tour
-31%
Agent time per close
Nonprofit

Recurring donor retention up 44%

A global nonprofit relied on annual appeals; recurring giving made up only 19% of revenue and lapsed at 41% per year.

+44%
Recurring donor retention
19% → 38%
Monthly giving share
+22%
Avg. gift size
Two-Sided Marketplace

Supplier activation lifted from 23% to 67%

A maker marketplace onboarded 1,200 new sellers/month but only 23% listed a product within 30 days — a brutal supply-side leak.

23% → 67%
30-day seller activation
-58%
First-listing time
+41%
Marketplace GMV
Energy & Utilities

Residential energy use dropped 9.4%

A regional utility under regulatory pressure to cut peak-load demand had a generic rebate program with <4% household participation.

-9.4%
Residential kWh use
4% → 31%
Program participation
-14%
Peak-load reduction

Ready to engineer obsession?

Book a 30-minute strategy session. We'll map two gamification levers your business can ship in the next 60 days.

  • 30-min audit call
  • 2 concrete levers you can ship in 60 days
  • No commitment, no pitch deck
Book a Strategy →