Case studies

Outcomes, not aesthetics.

A selection of gamification engagements across SaaS, DTC, fintech, and iGaming. Numbers verified with client analytics.

B2B SaaS

Gamification lifted SaaS retention 42%

Mid-market analytics platform with 9% monthly churn and an onboarding completion rate under 40%.

+42%
Retention
+71%
Onboarding completion
+58%
Weekly active users
DTC eCommerce

Gamified lead funnels: +65% conversion

Paid traffic landed on static product pages with a 1.4% conversion rate and weak email capture.

+65%
Conversion
+312%
Email capture
-41%
CPA
iGaming

Mission systems that lifted player LTV by 28%

Mature operator facing flat LTV and rising acquisition costs in a saturated EU market.

+28%
Player LTV
+33%
30-day retention
+52%
Bonus efficiency
Fashion eCommerce

Loyalty economy: repeat purchase +37%

Discount-driven loyalty program eroding margins without lifting frequency.

+37%
Repeat purchase
+19%
Avg. order value
+11pts
Margin recovery
Consumer Fintech

Streak onboarding lifted activation 51%

New users completed signup but failed to fund accounts within 14 days.

+51%
Activation
+44%
Funded accounts
+29%
D30 retention
EdTech

Course completion lifted from 12% to 47%

A subscription learning platform serving 180k learners saw industry-typical 12% completion and 6.8% monthly churn.

+292%
Course completion
-46%
Monthly churn
+2.3x
Avg. sessions/wk
Fitness & Wellness

Behavioral loops doubled daily active users

A consumer fitness app had strong installs but DAU/MAU stuck at 11%, with 70% of users disengaging after week two.

11% → 23%
DAU/MAU
+62%
Week-4 retention
+3.1
Workouts/user/wk
Banking

Savings quests grew deposits 34% YoY

A retail bank's mobile app drove transactions but failed at long-term savings behavior; only 18% of customers used savings tools.

+34%
Avg. deposit balance
18% → 51%
Savings tool adoption
+27%
Cross-sell rate
HR & Employee Engagement

Recognition system cut voluntary attrition 31%

A 6,400-employee manufacturer faced 22% voluntary attrition and a disengaged frontline workforce after two acquisitions.

-31%
Voluntary attrition
+24 pts
eNPS
-19%
Safety incidents
Airlines & Travel

Status game lifted ancillary revenue 22%

A mid-haul carrier's loyalty program was an undifferentiated points bank; tier members were inactive between flights.

+22%
Ancillary revenue/pax
+3.4x
Loyalty engagement
+47%
Partner card spend
Retail

Omnichannel club lifted repeat visits 38%

A 140-store specialty retailer struggled to connect online and in-store behavior; repeat visit rate had declined four quarters in a row.

+38%
Repeat visits
+2.6x
Omnichannel customers
+14%
AOV
Web3 & Community

Reputation system 5x'd active contributors

A Web3 protocol with 90k token holders had only ~600 weekly contributors and a community dominated by speculators.

600 → 3,100
Weekly contributors
+218%
Governance participation
-44%
Speculative churn
iGaming

Mission-led VIP track raised LTV 39%

An operator's VIP program ran on opaque host discretion, leading to inconsistent treatment and a 14% quarterly VIP churn.

+39%
VIP LTV
14% → 7%
VIP churn
+61%
Bonus efficiency
B2B SaaS

Adoption quests drove 28% expansion revenue lift

A project management SaaS had strong logo retention but flat seat expansion; only 23% of accounts adopted more than three modules.

+28%
Expansion revenue
23% → 58%
Multi-module adoption
108% → 124%
NRR
eCommerce

Spin-to-win funnel grew CVR 73%

A homeware DTC brand burned paid budget on a 1.9% landing-page CVR with weak email capture and high bounce.

+73%
Landing CVR
+264%
Email capture
-38%
CPA

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